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Alfred Cowley
695 English Village Lane, Apt #103

Indianapolis, IN 46239

Email:  derf525@gmail.com

 

Phone: 502-773-5045

OBJECTIVES

To secure employment with a professional organization that will fully utilize my extensive experience in broadband and telecommunication systems and applications.

                                                                        EDUCATION

Associate Degree in Specialized Electronic Technologies
United Electronics Institute, Louisville, KY 1981

US WEST Advanced Communications Curriculum
Denver, CO 1995, Certificate

Certificate of Advanced Studies in Internet Technologies and Applications
University of Denver, Denver, CO 1998

 

SPECIAL QUALIFICATIONS/SKILLS

 

·         Frontpage2000, Windows XP Pro, Windows 7, Outlook, Visio Pro, Excel, Access II, data base management, freelance graphics

·         Technical support (CPE) Tier 1,2,3

·         Verbal and written communications skills

·         Customer relations skills

·         Web page Design and Implementation

·         CPE Switch and Transmission Engineering, Design, Operations and Maintenance

·         Voice Mail

·         Broadband/CATV design, maintenance

·         CATV, HDTV, VOIP, Internet installation

·         Facilities; ISP (inside plant) and OSP (outside plant)

·         Switch and Network Traffic Analysis

·         Configuration Management

·         Development of Technical Employees

·         Vendor Selection and Management

·         Telephony hand tools and test equipment, RF signal, RSVP

·         BERT

·         Network analyzer (fiber/copper)(Firebird)

·         Power Quality Monitoring (ACR)

 

 

 

 

 

 

                                                                CERTIFICATIONS

Intecom IBX S/10; S/80; Database Management; Level III (Operations & Maintenance); Telari (Ops & Maint); Intecom “E” (Ops & Maint)

Nortel Meridian 1 Option 21-71 Provisioning

NEC 2400 IMS Design Engineering; 2400 IMS, MDS AND HDS updates

Honeywell Road Runner Operation (Tandem)

VMX/Octel VMX Install & Maint; Octel Distributor Engineering

MGE UPS Systems
 

                                                             WORK EXPERIENCE

 

Communications Unlimited Inc. (CUI), St. Louis, MO & Indianapolis, IN (July 2012 – Dec 2013)

Supervisor, Charter & Comcast systems.  I was responsible for the profitability of the company as well as the professional development of installers, from appearance to technical operations as well as customer interactions and education.  As part of the supervisory team I reported to the operations manager and worked toward the companies goals of becoming the leader in thoroughly delighting our employers and customers with professionalism in owning any issues brought to us.

 

G & C Communications, Louisville, KY (May 2010 – June 2012)

Triple Play Tech, 1099, for Insight (now Time Warner)

 

Madison Telecom, Inc., Cartersville, GA (July 2008 – Nov 2009)

Installation technician specializing in the installation of residential video, internet and telephone service for Comcast.

 

Mainline Communications, St. Louis, MO (November 2004 – May 2008)

Independent Contractor specializing in the installation of residential video, internet and telephone services for Charter Communications.

 

Amerilink (NACOM), St. Louis, MO (July 2002 – November 2004) 

Project Manager, CORE, INTERNET, HDTV, VOD, VOIP)

Primary responsibilities include quality management, customer service, budget management, personnel management, workload management, inventory management and special projects.  I managed an office staff of 5 and a field force of 31 independent subcontractors that support our primary customer, Charter Communications.  Amerilink is now called Hal-Tec Communications and has relocated to the Westport, MO area.  I started with Amerilink as an installer doing video, internet and telephone in a residential environment.

 

Teng & Associates, Dallas, TX (June 2000- September 2001)

Project Manager
I managed the construction and turn-up of two fiber optic regeneration sites with co-location facilities for Epik Communications in southwest Georgia. Supervised the construction of the ISP and DC power facilities utilizing two crews of 4 men each. Implemented Engineering Change Orders, scheduled equipment deliveries, maintained inventory status and updated as-built drawings as required. Managed the implementation of voice and data services for three remote Teng offices.

 

LATA (Los Alamos Technical Associates), Denver, CO (September 1998- August 1999)

Project Engineer
Conducted studies to develop data required for planning switching facilities. Prepared plans and schedules for acquisition and installation of equipment to meet Y2K long- term and current requirements for the City and County of Denver and the Denver International Airport. Conducted studies on current services, equipment capabilities, traffic data and estimated acquisition/installation costs. Analyzed data and forecasted subscriber demands and projected traffic to determine type, size and quantity of equipment required. Planned and scheduled equipment acquisition and installation. Reviewed implementation schedules to ensure facilities had capacity within objective limits of subscriber demands. Prepared modifications of implementation schedules due to changes in demand for service. Subject matter expert on telecommunications activities on existing projects, and also provided support to marketing units as a technical sales support specialist. 

 

University of Denver, Denver, CO (March 1997- April 1998)

Full-Time Student
Completed an interdisciplinary certificate program (Telecom and IT), Advanced Studies in Internet Technology and Applications. As an intern with Advantage Communications, helped to develop and implement the web presence for a large Colorado non-profit organization (Colorado AFL-CIO).

US WEST Communications (Qwest), Denver, CO (May 1990- October 1996)

System Design Engineer
As a member of the System Design Center I provided pre and post sale support to the Business and Government Services and Federal Services market units. Acted as the subject matter expert for the Intecom PBX product line.  MAC activity included power systems, voice mail, system expansion, switch room design as well as ISP and OSP opportunities. Major projects: DOTTS (Department of Treasury Telecommunications Systems) and ASP (Aggregated Switch Procurement).

Technical Support Engineer (February 1988- May 1990)
I was employed as a subject matter expert responsible for the third tier technical support engineering for the Intecom and VMX product lines. Primary functions included CPE product selection, vendor price negotiations and RFP technical compliance review. Conducted the design, operation and maintenance of the Technical Services Division’s communications laboratory. Designed and implemented demonstrations for various communications trade shows. Major projects: University of Denver, Regis University, and International Call Center to support the press for Pope John Paul’s visit to Denver.

South Central Bell Communications, New Orleans, LA (April 1986- February 1988)
Supervisor (I&M)

Assigned as a first level supervisor directly responsible for the installation, maintenance and operation of a number of high profile telecommunications systems. Supervised a crew of five permanent union techs and as many as 18 subcontractor personnel with responsibility for the installation and support of the core systems, distributed fiber optic cabinets; dial up, dedicated and special circuits; LAN support and design. Worked with government contracting officers in solving pressing issues surrounding the installation and was rewarded with the first contract acceptance check being released to SCBC, 6.6 million dollars. Major projects: NASA, National Space Technology Laboratories, NSTL, MS; NASA, Slidell Computer Complex, Slidell, LA; Tulane Medical Center and Hibernia National Bank, New Orleans, LA.

                                                              PERSONAL
Honorably Discharged Vietnam Era Veteran; Fluent in German; willing to relocate; Free to travel extensively; Pursuing BS in Professional Studies and RCDD/low voltage certification.